Scope
This Privacy Policy describes how personal information is handled by ArctIQ Services Pty Ltd (ABN 41 687 738 674).
Purpose
ArctIQ Services Pty Ltd recognises the importance of your privacy and understands that securing your personal information is important to you. We are committed to protecting the personal information that you entrust to us. ArctIQ Services Pty Ltd has obligations to comply with the Australian Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy sets out how ArctIQ Services Pty Ltd seeks to ensure that any personal information we hold about you is collected, used, stored, safeguarded and disclosed in accordance with the Australian Privacy Principles in the Privacy Act. In this Policy, ‘personal information’ and ‘sensitive information’ have the same meaning as in the Privacy Act.
What personal information does ArctIQ Services Pty Ltd collect?
End User personal information collected by ArctIQ Services Pty Ltd may include (but is not limited to):
How does ArctIQ Services Pty Ltd collect and hold your personal information?
ArctIQ Services Pty Ltd collects and holds your personal information when you interact with us using digital technologies, like email or SMS, and in person.
For what purposes does ArctIQ Services Pty Ltd collect, hold, use and disclose End User personal information collected?
ArctIQ Services Pty Ltd collects, holds, uses and discloses personal information for the following purposes:
Unsolicited Personal Information
If we receive personal information in error and we do not require it for a business purpose, we will securely destroy it, or ensure the information is de-identified if we are permitted by law and where is practical to do so.
Do you have to provide your personal information to FridgeInsights?
For the purposes of ArctIQ Services Pty Ltd providing you with our services, you are required to provide your personal information. This is an essential feature of the monitoring, alerting, processing and reporting service provided by ArctIQ Services Pty Ltd.
Disclosure of your personal information
ArctIQ Services Pty Ltd may be required to disclose your personal information to duly authorised governmental authorities or as required by Australian law.
ArctIQ Services Pty Ltd may provide your personal information to a third party in connection with the sale, assignment, or other transfer of the business of ArctIQ Services Pty Ltd to which the information relates, in which case ArctIQ Services Pty Ltd will require any such buyer to agree to manage your personal information in accordance with this Privacy Policy.
ArctIQ Services Pty Ltd may share your personal information with agents, contractors, partners or related bodies corporate of ArctIQ Services Pty Ltd (collectively “external parties”) in connection with the services that these external parties perform for, or with, ArctIQ Services Pty Ltd.
Any disclosure of your personal information to an external party will only be to the extent necessary to fulfil a business purpose. ArctIQ Services Pty Ltd will ensure that any external party who receives your personal information complies with the Australian Privacy Principles and protects your personal information to at least the same standard as ArctIQ Services Pty Ltd. These external parties are restricted from using your personal information in any way other than to provide services for ArctIQ Services Pty Ltd.
Sharing Personal Information outside of Australia
ArctIQ Services Pty Ltd does not routinely share personal information with people or organisations outside Australia. ArctIQ Services Pty Ltd may share de-identified information with organisations outside Australia, from time to time.
Security of your Personal Information
ArctIQ Services Pty Ltd and its external parties will store your personal information securely. Furthermore, ArctIQ Services Pty Ltd and its external parties will take all reasonable steps to keep secure any personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure. Access to personal information is only provided to those with a business need and their access is reviewed on a regular basis and removed when it is no longer required.
Personal information is kept for a number of years to comply with legal requirements. Any personal information that is no longer needed is securely destroyed after specific retention periods are met.
Areas of the ArctIQ Services Pty Ltd application that collect and store personal information use industry standard secure socket layer (SSL) encryption.
Access and correction
You have a right to request access to or correction of the personal information held by us. You can exercise your right to access and correct your personal information by contacting our Privacy Officer via the contact details provided below. To protect your personal information, you are required to verify your identity as part of fulfilling an access or correction request.
Complaints
If you feel that we have breached the terms of our Privacy Policy or otherwise not complied with the Australian Privacy Principles in the management of your personal information, you can lodge a written complaint to our Privacy Officer via the contact details provided below. Where our Privacy Officer receives a privacy complaint, we will respond to you within ten business days Where you are unsatisfied with the outcome, you may escalate your complaint to the Office of the Australian Information Commissioner.
Currency of this Privacy Policy
We may update this Privacy Policy from time to time.
Contact Us
You may contact us using the contact form available on Contact Page of this website or via email at info@arctiqservices.com.au